Terms and conditions

Shipping Methods

To Finland

Orders to Finland are sent by Posti (Finnish Mail). Firearms, their parts and ammunition is only sent by Matkahuolto, as Posti refuses to transport weapons of mass destruction.

Shipping cost depends on the size and weight of the parcel and can be seen in your shopping basket before you place your order. If your order includes items that must be sent by Matkahuolto, your other items will be shipped by Matkahuolto as well. 

Parcels are shipped as Postal Parcels, Small Parcels or Letters. Postal Parcels ship to your nearest post office. Letters are delivered to your door. Parcels that are not claimed in two weeks are returned to sender.  
 

Outside Finland

Finnish Mail (Posti) Priority services and letters are used for parcels sent outside Finland. The price of the parcel depends on the size and shape and can be seen in your shopping cart before placing your order. Simply add the products to your cart and choose the country you want them shipped to to see the shipping costs.

You will receive a tracking number for your shipment, if you left us your email address on placing the order. Orders shipped as Letters do not have a tracking number. 

WE DO NOT CURRENTLY SHIP OUTSIDE THE EU DUE TO DELIVERY PROBLEMS.

Local Pick-up

You can collect your order at our Tähtitorninvuori store, at Fabianinkatu 1. For more information on how to find us, please look here.

 

Delivery Times

We usually ship the next working day. We try to keep our online store up-to-date, but we're only human, so occasionally an item that was supposed to be in stock, isn't. In these cases we'll contact you asap and see if we can't find another product that would work for you, whether we can ship the missing item to you at a later time, or if you want to drop the item from your order. 

Please note, that Posti hasn't had the best track record for deliveries lately. We really can't do anything about this, so there's no way we can ensure that you get your shipment by a certain date.  


Returns & Exchanges

Private Customers

Private individuals can return unused items withing 14 days of receiving their order, notwithstanding the delivery day. The item being returned and packaging must be in the same condition as they were on receipt. Return labels must not be stuck directly to the packaging. The customer pays for return postage, however, if an item is being returned for exchange, we will pay for shipping the new item back to the customer. Osuva Outfitters is only responsible for return shipping if we have accidentally sent you the incorrect item. 

All returns and exchanges must be discussed with us in advance. The best way is to contact us by email at: info@osuvaoutfitters.com. We do not refund any shipping costs, unless we have accidentally sent you the incorrect item! We do not under any circumstances accept returns by Postiennakko (cash on delivery).
 

The postage costs of unretreived mail will be charged to the recipient. 

Return payments are usually refunded within 2-3 days of receiving a return, but at the latest in 14 day after receiving your message regarding the return. Returns are usually made by the method was used in buying.
 

Companies and Organisations

The right to return items is slightly more limited for companies and organisations.
Returns must be discussed in advance and you will be billed for postal return costs. 

Damaged Shipments

Parcels can be damaged during shipping. Always check your parcel on receipt. If the contents of your parcle has been damaged in transit, a complaint must be lodged with the shipping company immediately. Once this is done, contact us to arrange for a replacement. 
 

Methods of Payment


We accept: 
- Money transfers (Svea)
- Debit (European) and Credit card payments (Svea)
- PayPal
- Cash and credit cards at our store
 

Buying a Firearms, Firearms Part Requiring a Permit or Ammunition

Firearms, parts requiring a permit and ammunition will only be sold within Finland. Some firearms parts can be shipped elsewhere. Please be aware of any local laws governing what you can, and cannot legally posess. 
 

Firearms and Firearms Parts Requiring a Separate Permit

In order to buy a firearms or a part of a firearm that require a separate permit, you must mail us your permit to purchase (all four pages) and a scan or photocopy of an official photo-ID (drivers licences ARE NOT an official ID)

Remember to sign all four sheets of your permit before you send them to: 

Osuva Outfitters
PL70
00131 HELSINKI

Buying Ammunition, or Firearms Parts That Require a Permit

Firearms, firearms parts requiring a permit and ammunition is only sold face-to-face at this time. You will need a valid permit and an official form of identification (ID-card or passport). Please note that a drivers licence is not a valid form of identification for these purposes.